What makes this orthodontic practice different from others in Melbourne?

Dr Carolyn Ng is an AHPRA-registered Specialist Orthodontist, a distinction requiring three years of full-time postgraduate clinical training beyond general dentistry. She is certified by the Australasian Orthodontic Board (AOB) and serves as its Chair and Victorian Convenor. AOB certification is a rigorous voluntary peer-assessment process in which an orthodontist's treatment outcomes are independently reviewed against the highest clinical standards — a benchmark held by only a minority of orthodontists across Australia and New Zealand. As Chair, Dr Carolyn is not only certified to that standard herself but is actively responsible for upholding it across the profession. She also holds fellowships in the Pierre Fauchard Academy and the Academy of Dentistry International, both awarded by nomination for exceptional contribution to dentistry.

How does the practice support environmental sustainability?

The practice is committed to reducing its environmental footprint through digital workflows, partnerships with local Australian laboratories, responsible recycling programs, and environmentally conscious supplier selection.

Group of people posing in front of a camera

Our Values and Ethos

Every Smile Tells a Story

Dr Carolyn believes that orthodontic care is about more than straight teeth — it’s about confidence, wellbeing and meaningful human connection.

Our values guide every decision we make, shaping how we care for our patients, how we support our community, and how we continually improve as a practice. These principles ensure every patient feels respected, informed and empowered throughout their orthodontic journey.

Based in Hawthorn and serving Melbourne’s inner‑east, our practice is guided by values that ensure every patient receives ethical, personalised orthodontic care.

Individualised Patient Care

Every smile has its own story, and so should your treatment. We take the time to listen, establish authentic connections, and design personalised treatment plans tailored to your unique needs and aspirations.

Empowering Through Knowledge

Understanding your oral health and orthodontics is crucial to achieving a beautiful smile. We empower you with essential information and practical tools, enabling you to maintain optimal dental health for a lifetime.

Transparency & Trustworthiness

We communicate clearly about treatment options, costs and timelines, so you always know what to expect and why. Just as we value our own health, we prioritize yours above all else.

Prioritizing Your Safety

Your health and safety are our foremost concerns. We implement rigorous infection control measures and utilize advanced technology to ensure that your visits are both secure and comfortable.

Clear Communication & Partnership

We want you to feel fully engaged in your orthodontic experience. By providing clear explanations of your treatment options, addressing your concerns openly, and collaborating with you, we foster an environment of trust and informed decision-making.

Eco-Friendly Practices for a Better Future

We are dedicated to reducing our environmental impact. Our commitment includes using digital tools, implementing responsible recycling programs, and partnering with local, environmentally conscious suppliers.

Commitment to Continuous Improvement

Our passion for dentistry drives our commitment to ongoing education and growth. Our practice actively pursues professional development opportunities, ensuring that we deliver the most current and effective treatment methods available.

Community Engagement and Support

We believe in making a difference in our community. By supporting local businesses, collaborating with Australian labs whereever we can, and actively participating in community-building initiatives, we contribute to a vibrant and thriving environment for everyone.

Frequently Asked Questions

Dr Carolyn's practice is guided by eight core values: individualised patient care, empowering patients through knowledge, transparency and trust, patient safety, clear communication and partnership, eco-friendly practices, a commitment to continuous improvement, and active community engagement. Together these values shape every aspect of treatment at the Hawthorn clinic.

Yes — no referral is required to book a consultation with Dr Carolyn Ng. Patients from Hawthorn, Kew, Camberwell, Richmond, Malvern and across Melbourne's inner-east are welcome to contact the clinic directly or call 03 9070 3448 to arrange an appointment.

Dr Carolyn Ng is an AHPRA-registered Specialist Orthodontist — a distinction that requires three years of full-time postgraduate clinical training beyond general dentistry. She is also certified by the Australasian Orthodontic Board (AOB) and currently serves as its Chair and Victorian Convenor.

AOB certification is a voluntary peer-assessment process where an orthodontist's actual treatment outcomes are independently reviewed and assessed against the highest clinical standards. It is widely regarded as the benchmark of specialist excellence in orthodontics across Australia and New Zealand — and only a minority of orthodontists hold it.

As Chair of the AOB, Dr Carolyn is not only certified to that standard herself, but is actively responsible for upholding it across the profession. Combined with fellowships in the Pierre Fauchard Academy and the Academy of Dentistry International — both awarded by nomination for exceptional contribution to the field — patients at this practice are in exceptionally well-credentialled hands.

Patient safety is a core value of the practice. The clinic follows rigorous infection control protocols in line with Australian Dental Association guidelines, including instrument sterilisation, single-use consumables where appropriate, and regular environmental hygiene procedures. Advanced digital technology also reduces the need for traditional impression materials, improving both comfort and clinical hygiene.

The practice is committed to reducing its environmental footprint. This includes using digital workflows to minimise paper and physical waste, partnering with local Australian laboratories, implementing responsible recycling programs, and selecting environmentally conscious suppliers wherever possible. These choices reflect a belief that good healthcare and good environmental stewardship go hand in hand.

Dr Carolyn maintains active membership in leading orthodontic organisations including the Australian Society of Orthodontists, the American Association of Orthodontists, the European Orthodontic Society and the World Federation of Orthodontists. She regularly participates in peer review, professional education events and mentoring programs, ensuring her clinical knowledge reflects the latest evidence and techniques in orthodontics.

The clinic is located at 560 Glenferrie Road, Hawthorn VIC 3122, a short walk from Glenferrie train station and tram routes along Glenferrie Road. To book a consultation, email the team or call 03 9070 3448. No referral is required.

Dr Carolyn Ng smiling in clinic environment, representing her patient‑centred orthodontic philosophy

Dr Carolyn Ng - Specialist Orthodontist Hawthorn

Dr Carolyn brings years of specialist training and a genuine passion for creating confident, healthy smiles. She believes every patient deserves a personalised treatment plan that reflects their goals, lifestyle and long‑term oral health.

Whether you’re considering braces, aligners or early orthodontic guidance, Dr Carolyn's values ensure you receive care that is ethical, transparent and tailored to your needs. Her approach combines clinical precision with warmth, empathy and a commitment to excellence.

About Dr Carolyn

The information contained on this website is general in nature and does not cover all appliances or treatment modalities. It does not take into account your personal situation. Any surgical or invasive procedure carries risks. You should consider whether the information is appropriate to your needs, and where appropriate, seek advice from a dental professional.